Last week I got the chance to meet the head of ExlService Holdings, Inc. (NASDAQ: EXLS), a leading provider of outsourcing and transformation services, today announced the launch of EXL’s Healthcare Academy in Manila, Philippines, to scale its clinical and utilization management capabilities for health insurers and providers.
“Many studies predict a coming shortage of healthcare professionals in the U.S., and EXL brings together a global network of doctors, nurses and analysts to support insurers and providers tasked with simultaneously improving outcomes and reducing costs,” said Rembert De Villa, Executive Vice President, Head of Insurance and Healthcare and Chief Strategy Officer of EXL. “Servicing the healthcare industry requires in-depth, specialized skills. With this academy, EXL will deepen our expertise and broaden our range of services designed to help companies meet their goals in such an important industry.”
EXL currently serves the healthcare industry with more than 500 nurses and doctors with clinical experience. To ensure the Healthcare Academy continues to develop the company’s industry expertise, EXL has partnered with U.S. certification and training institutions such as Boston Reed College and the National Healthcareer Association (NHA). Additionally, EXL associates will benefit from hands-on clinical experience from Manila Doctors, a local teaching hospital.
“As a professional services firm, EXL has the infrastructure to bring together a global network of talent for our clients that they would not otherwise be able to access,” said Jaideep Pradhan, Senior Vice President, Operations and Head of Philippines Business, EXL Service. “With the Philippines having already established itself as a healthcare center of excellence, this academy will further support our strategy of providing services that support utilization management, clinical cost containment and predictive modeling that can improve planning.”
EXL has already demonstrated its ability to incorporate specialized industry training into its service delivery. An example of this is the company’s Insurance Academy, founded in 2009 to develop capabilities for property and casualty, life and annuity, and health insurers in the U.S. and UK. Partnering with organizations such as the American Institute for Chartered Property Casualty Underwriters and LOMA, a life insurance association, more than 20,000 associates have trained at the academy, with nearly 10,000 receiving certifications.
“EXL provides its employees opportunities to impact some of the most important industries in the global economy, and we are able to encourage career development in a way that supports our clients’ business strategies,” said Mohan AVK, Executive Vice President and Global Head of Human Resources of EXL. “We are proud to have partnered with some of the leading institutions in the U.S. to provide multiple levels of certification programs in several industries, including healthcare and insurance.”
Earlier this year, EXL launched its second facility in the Philippines to deliver highly complex operations in insurance and healthcare, customer service, and finance and accounting.